Primel

Help

Support

Need help with Primel Catalog Manager? Contact us and we'll get back to you as soon as possible.

CONTACT

support@primelapp.com

Email support

Frequently asked questions

What does Primel do?

Primel Catalog Manager helps Shopify merchants detect catalog issues — such as variants missing SKU values — and review proposed updates before applying controlled changes back to Shopify.

Does Primel change my products automatically?

No. Primel is built around a review-before-apply workflow. Nothing is written back to your store until you have reviewed and approved the changes.

What Shopify permissions does Primel need?

Primel only requests the permissions required for its catalog workflows, focused on reading and updating product and variant data such as SKU values.

How do I uninstall the app?

You can uninstall Primel at any time from your Shopify admin under Settings → Apps and sales channels. Uninstalling also initiates deletion of associated data.

How do I request data deletion?

Uninstalling the App initiates deletion of associated data. If you would like to make a specific request, email support@primelapp.com and we will assist you.